Customer Support
Find out how Grayco Properties leveraged Grace Hill’s customized policies in PerformanceHQ to enhance their operation. In these four short testimonial videos, hear directly from the Grayco team about their seamless, enjoyable experience working with Grace Hill’s implementation team. Discover how Grace Hill made the experience stress-free, empowering Grayco with the structure and flexibility they need to confidently grow and adapt.
Policies That Support Growth
Watch as Andrea Zullo, President of Grayco Properties, explains how Grace Hill's policy solution gave her company the structure and technology needed to streamline operations and support growth. With customized, flexible policies, Grayco is ready for the future. Discover how Grace Hill made the implementation seamless and enjoyable for the entire team.
Policies That Help Guide Training
Watch as Maggie Hyland, Director of Training at Grayco Properties, shares her onsite implementation experience with Grace Hill. As a trainer, Maggie shares how their 100+ new policies now serve as a clear roadmap, helping her empower their organization with the knowledge and tools they need to confidently excel in their roles.
Easily Find Policies — Anytime, Anywhere
In this short video, Maggie Hyland, Director of Training at Grayco Properties, shares her excitement about launching Policies in PerformanceHQ. She highlights its intuitive design and powerful search functionality, making it easy for her team to quickly find policy-related answers and stay aligned with company procedures.
Connected Data. One Platform.
PerformanceHQ is Grace Hill’s award-winning platform that consolidates multiple solutions, empowering you to reduce risk, develop talent, boost efficiency, and improve property-level outcomes — ultimately strengthening your entire portfolio.
Intelligence+
Intelligence+
Stop drowning in data! Intelligence+ brings your resident feedback to the surface — and tells you what to do next.
- Get powerful, automated insights without the headache.
- Optimize performance with actionable recommendations, helping you know where to focus.
- Boost efficiency, cut the busywork, and drive results with less effort.
Surveys
Surveys
Gain actionable insights with comprehensive survey tools and trusted industry benchmarks.
- Boost resident and employee satisfaction with unbiased assessments.
- Evaluate leasing, maintenance, and management service levels with ongoing and annual surveys.
- Translate survey results into built-in action plans that improve performance.
- Benchmark your property with the Kingsley Index™ and compete for prestigious awards and recognition.
Training
Training
Complete multifamily training content that enables and empowers.
- Engage employees with 600+ industry-specific training courses in a variety of formats.
- Boost retention and quickly onboard new employees with short courses that fit into busy workdays.
- Support a diverse team with Spanish courses and translation tools.
- Save valuable admin time with automated assignments based on position, location, or custom groups.
Mystery Shopping
Mystery Shopping
Get unbiased performance assessments that drive results.
- See your property and team through the eyes of your prospects and residents.
- Gain access to a network of nationwide shoppers that simulate real-life scenarios.
- Review comprehensive reports and recordings that pinpoint strengths and opportunities.
- Access short training courses designed to address specific skill gaps identified during the shop.
Policies
Policies
Comprehensive policies and procedures that reduce risk.
- 1000+ pre-built, customizable policies designed to jump-start compliance.
- Trust that policies comply with changing laws and regulations.
- Show proof of policy receipt with secure electronic signatures.
- See policy compliance in real time with our graphical compliance dashboard.
Reputation Management
Reputation Management
Seamlessly manage your online reputation and drive prospects to your communities.
- Streamline publishing and review management across platforms to boost efficiency.
- Ensure accurate listings across directories to improve search rankings and drive traffic.
- Leverage AI to monitor sentiment, flag risky feedback, and respond quickly.
- Benchmark comparative insights with our Local Brand Visibility (LBV) score.
Realync Virtual Leasing
Realync
Virtual leasing and video tools to close leases faster.
- Offer personalized live, self-guided, or pre-recorded video tours.
- Capture, connect, and convert leads virtually with high-quality video content that drives traffic.
- Simplify move-ins with informative video tutorials that help set residents up for success.
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