Customer Support
Surveys
Making smart business decisions starts with reliable data. In multifamily, your competitive edge often comes down to how well you listen and respond to residents and prospects. Text/SMS survey delivery — the process of sending resident satisfaction and prospect feedback surveys through text message — helps multifamily property managers increase response rates, gather more accurate… Read More »
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In real estate, the Net Promoter Score (NPS) has become a go-to metric for gauging the satisfaction of residents, tenants, and employees. It’s quick to administer, easy to understand, and widely recognized across industries. For many owner/operators and property managers, it seems like a reliable pulse check: “How likely are you to recommend this building,… Read More »
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Resident satisfaction surveys are about way more than just the score; they’re a window into how your residents truly feel about your community, your service, and your team. While many multifamily operators focus on boosting scores, the real key to sustainable improvement lies deeper than what’s seen on the surface — it’s in the resident… Read More »
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Picture this: You’re a CFO reviewing your company’s office lease renewal. You’ve got two options — one building is newly retrofitted with energy-efficient systems, offering lower utility costs and compliance with emerging regulations. The other? Let’s just say it still has light fixtures that belong in a ‘90s time capsule. Both are in the same… Read More »
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Tenant experience and tenant satisfaction are paramount to a thriving commercial real estate (CRE) experience. Today’s tenants expect more than just four walls and a lease; they seek workplaces that enhance productivity, foster community, and support well-being. From seamless digital interactions to eco-conscious amenities and flexible workspaces, tenant expectations are shifting rapidly. Property managers who… Read More »
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Tenant satisfaction isn’t just a checkbox — it’s a cornerstone for attracting new tenants and retaining current ones, which in turn strengthens the property’s performance and value. However, knowing where to start can be challenging. Tenant surveys are one of the most effective ways to pinpoint what’s working and where improvements are needed. Tailored surveys… Read More »
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Onboarding software begins with careful planning, focused training, and an experienced provider you can trust. If you want that process to be smooth and successful, then don’t launch alone! Before you know it, we’ll be turning the calendar on a new year! And while the thought of that might quicken your pulse, it’s also a… Read More »
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Mental health in the workplace has become an increasingly important topic, and multifamily leaders play a crucial role in developing strategies that promote well-being for employees and residents. From managing properties and teams to navigating the complex regulatory landscape, multifamily leaders in various roles often find themselves juggling a multitude of responsibilities. However, this high-pressure… Read More »
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A reminder of how important it is to handle reasonable accommodation and modification requests properly.
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In today’s challenging real estate markets, property managers must take advantage of every opportunity to retain their tenants. Surveys can be an especially effective tool as part of an engagement strategy. Property managers can reduce tenant turnover and even attract new tenants by using tenant surveys to provide the services and amenities most demanded by… Read More »
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Nearly four years after the brief but severe COVID-19 recession in the spring of 2020, the U.S. jobs market remains exceptionally strong. The balance of power is firmly tilted toward workers — with little sign of a recession that might swing the power pendulum back to employers. With the national unemployment rate hovering near 50-year… Read More »
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