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Employee turnover is a significant challenge in the multifamily industry, with new hires needing to get up to speed on numerous systems and processes. Unfortunately, this reality often leads to a frustrating cycle of generic training, outdated materials, and disengaged learners. For Nikki Chambers, Director of Systems Training and Global Services at The Hanover Company, this was a constant pain point.
Historically, her team’s training involved flying new hires to Houston for in-person sessions or recording long, tedious videos that quickly became obsolete. But with the introduction of Grace Hill's Capture Wizard, everything changed.
A "Game Changer" for Training and Compliance
Nikki describes the Capture Wizard as an “absolute game changer.” She had long searched for a tool that could deliver interactive, engaging training without the burdens of traditional methods. With Capture Wizard, her team can create bite-sized, digestible tutorials that feel less like a chore and more like a personalized learning experience.
The tool allows her to move away from passive methods like long videos and text-heavy user guides. Instead, employees can interact with the training, clicking through steps and receiving immediate feedback. This hands-on approach helps improve knowledge retention and makes learners feel more confident.
The response from her team has been overwhelmingly positive. One regional manager, who had been in her new role for less than 90 days, responded to a tutorial with a single, powerful comment: “Thank you. Love the clickable training.”
For Nikki, this instant feedback was proof that the tool was meeting a critical need. "This is just so much bigger than I think anyone anticipated it was going to be," she said.
The results are already in sight. "I actually wonder if, when we deploy this in Q4, if by Q1 we might have more training compliance," Nikki shared.
From Email to Engagement: On-Demand Learning for All
One of the most powerful features of Capture Wizard is its flexibility. Nikki no longer has to direct employees to a lengthy training course for a quick question. Instead, she can create a short, clickable tutorial and share the hyperlink directly in an email. This is especially helpful for new regional managers who need quick answers on the go.
As the systems and training director, Nikki’s goal is to engage all types of learners. Traditional methods like long video recordings or scrolling user guides often lead to glazed-over eyes and disengagement. People need an interactive experience to stay focused. While some tools, like Adobe XP and Scribe, offered some capture capabilities, they had significant limitations, like being difficult to use or lacking interactive features and voice-overs.
Capture Wizard changed the training game by offering an engaging, interactive solution. It allows admins like Nikki to create bite-sized, clickable trainings that capture specific actions like hovering, clicking, and double-clicking without a lengthy process. The platform's flexibility also allows for easy editing of the material when things change. By providing this engaging, on-demand training, she can appeal to a wider audience of learners and get them to retain information more effectively.
Saving Time and Money While Elevating the Learning Experience
Before Capture Wizard, The Hanover Company used four separate tools to meet their diverse training needs. Now that they have the ability to create, maintain, and track all their system training in one platform, it has not only streamlined their processes but is also saving them money.
AI-powered automation is a major factor in this efficiency. It instantly generates tutorial steps and voice-overs, saving countless hours of manual work. Plus, when a software or process changes, Nikki can simply edit a single step instead of re-recording an entire video. This frees up her team to focus on what matters most: creating a positive and impactful training experience.
Capture Wizard’s features, such as customizable background music and multiple learning modes, show that training can be both effective and enjoyable. The Hanover Company’s story is a powerful example of how the right technology can transform training from a dreaded requirement into an empowering tool for success.
Change the Compliance Game With Capture Wizard
Welcome to a smarter way to build tutorials and drive compliance training forward. Capture Wizard, inside of Grace Hill’s Training in PerformanceHQ, empowers you to quickly create step-by-step guides and walkthroughs that make complex processes easy to follow.
Instead of lengthy explanations or static documentation, Capture Wizard records real actions and transforms them into engaging, interactive tutorials. With this tool, your team gains clarity, consistency, and confidence—all while saving time.
Experience how Capture Wizard streamlines training, improves knowledge retention, and helps your organization stay ahead in compliance. Click in the interactive demo below to learn more!
Are you ready to see how Grace Hill's Capture Wizard can transform your team's training?
Contact us today to learn more about Training in PerformanceHQ!
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