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REPORT
Measuring EliseAI’s Impact on Resident NPS with Grace Hill’s Survey Data
How AI Boosts Resident Satisfaction, Renewals, and NOI in Multifamily
This new report from Grace Hill and EliseAI offers the first data-backed look at how AI impacts resident satisfaction, Net Promoter Score (NPS), and overall property performance.
Based on three years of Grace Hill survey data across 300+ properties, the findings prove that AI-driven communication and maintenance tools are making a measurable difference for multifamily operators.
Key Findings:
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+2.8% Average NPS Lift after EliseAI implementation
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+7.1% Increase in perceived value for rent
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+4.7% Higher satisfaction with management responsiveness
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+2% Occupancy advantage vs. non-EliseAI communities
Why It Matters
Happy residents renew. With EliseAI’s ResidentAI products, operators are boosting satisfaction, improving renewals, and gaining a clear competitive edge. From faster maintenance responses to more transparent communication, this report quantifies how AI is reshaping the resident experience.
FAQs
Fill out the form below to access the full report. See how EliseAI and Grace Hill are helping multifamily teams unlock stronger retention, higher NOI, and long-term growth.