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Unlock Your Full Potential With PerformanceHQ
The premier platform for people and property performance improvement.
Operators battle rising expectations, tighter margins, and pressure to optimize property performance. Grace Hill’s award-winning PerformanceHQ platform brings your training, policies, surveys, reputation management, and mystery shopping together in one seamless experience — giving you the clarity and confidence to make smarter decisions, faster.
With centralized analytics, personalized dashboards, and integrated AI tools, PerformanceHQ transforms disconnected data into actionable insights that drive real results. It’s everything you need to elevate performance and boost NOI — all in one place.
PerformanceHQ’s Strategic Advantage
Unified Platform
Connected Data
Personalized Experience
Streamlined Administration
Integrated AI Tools
Unified Platform
Consolidate Grace Hill’s best-in-class solutions — Training, Policies, Surveys, Reputation Management, and Mystery Shopping — into a single, seamless experience.
One login. One interface. One source of truth for people and property performance.
Connected Data
Replace scattered reports with centralized analytics that uncover what’s really driving results. Get portfolio-wide visibility and property-level insights that help you prioritize with confidence.
"Intelligence+ saves me 40 hours per month in survey analysis."
Welton McCrary
Director of Property Management at Perennial Properties
Personalized Experience
Deliver role-based dashboards and intuitive workflows that make it easy for every employee to see what matters most to them — increasing engagement, accountability, and overall performance.
Streamlined Administration
Save time, reduce risk, and scale effortlessly as your portfolio grows. With PerformanceHQ, you can simplify user management, automate assignments, track policy acknowledgments, and measure compliance in one consolidated platform.
Integrated AI Tools
Turn insight into action with built-in AI that highlights opportunities, recommends next steps, and helps your team stay ahead of the competition. From Gracie AI to Intelligence+, PerformanceHQ delivers smarter, faster decisions across your organization.
"Grace Hill’s PerformanceHQ is an amazing platform. It takes our teams on a journey that is tailored to their specific needs and wants with a built-in tour guide that's pushing them to succeed at every turn. We love it."
Michael Johnson
Director of Training at AOG Living
"Intelligence+ gave us a clear, data-backed view of resident priorities, showing we needed to improve amenities at a specific community. We leveraged that insight to successfully justify and get a $100,000 capital improvements project approved."
Welton McCrary
Director of Property Management at Perennial Properties
"I love how Intelligence+ turns data into action. The Gracie AI summary on the recommendations is a game-changer; it gives us clear, actionable guidance so we can confidently make improvements that boost resident satisfaction and performance across our portfolio. It's not just a report; it's a playbook for success."
Sara Perry
Director of Brand, Marketing & Customer Experience at HILLS Properties
Connected Data. One Platform.
Click to explore some of the features you can only get from Grace Hill in PerformanceHQ.
Analytics
Visual Analytics Dashboards
PerformanceHQ unifies your performance data and streamlines processes with built-in reporting and powerful analytics dashboards. Capture detailed insights across Grace Hill solutions to uncover hidden patterns, identify opportunities for improvement, and highlight areas of success. With key metrics and easy-to-understand dashboard visuals, you’ll spend less time crunching numbers and more time crushing your performance goals!
Intelligence+
Intelligence+
Insights, recommendations, and action plans that drive real results. Turn your resident survey data into AI-powered insights and guided next steps. Intelligence+ not only shows you where to focus — it also helps your team follow through with built-in action planning, so you can assign tasks and track progress all in one place.
Capture Wizard
Capture Wizard
Build engaging, step-by-step training for any process in just minutes with the Capture Wizard! AI-powered automation generates steps and voiceovers, streamlining the creation process while ensuring learners get hands-on training that boosts productivity and knowledge retention. And it’s all within Grace Hill’s Training solution in PerformanceHQ. Plus, it’s easy to make edits when software or processes change, freeing up valuable time and reducing effort!
Gracie AI Chatbot
Gracie AI Chatbot
Your team has to be prepared for anything, and the risks are high if they don’t follow the proper procedures. Gracie is available 24/7 to provide quick, clear responses to any policy-related question! Available with Grace Hill’s Policies in PerformanceHQ, Gracie delivers precise and consistent answers based on your company’s policy content, helping employees save time and avoid mistakes.
Sparks Microlearning
Sparks Microlearning
Grace Hill’s Training solution in Performance HQ makes learning more flexible, effective, and tailored to real-world scenarios! Sparks microlearning delivers quick, TikTok-style videos on real-world situations that keep your team sharp and ready — without disrupting their day. These 2-5 minute lessons fit seamlessly into busy schedules, helping employees sharpen skills, reinforce knowledge, and boost property performance.
Awards
Awards and Leaderboards
Boost employee engagement with your training and policy content with awards and recognition in PerformanceHQ. With milestone awards and dynamic leaderboards, you can provide added incentives that encourage learners to participate and engage.
Compliance Tracking
Compliance Tracking Dashboard
Capture training compliance performance in real time without running a report! Quickly drill down into the data to highlight training compliance performance for specific properties, positions, or individuals.
Employee Dashboards
Personalized Employee Dashboards
Promote compliance with personalized dashboards where employees can easily see required, newly released, and recommended training in a single view. Plus, they can access their training "favorites" without having to search. Include company announcements, social feeds, videos, and more!
