Tools to increase response rates and gain critical feedback from residents!
Our Resident Survey Success Tool Kit is a comprehensive resource designed to help our clients boost resident engagement and maximize survey response. It includes a variety of promotional templates for onsite property management teams to ensure residents are well-informed and motivated to complete surveys.
This kit provides assets that help you effectively communicate the importance of these surveys and actively encourage participation. Our ultimate goal is to help you increase survey response rates so you get the valuable insights you need to improve resident satisfaction and renewal.
Getting Started
Follow our survey best practices for a quick start to success! See our helpful guides below for tips on a successful survey launch, effective resident communication, and guidance on how to edit the promotional assets contained in this tool kit.
Email Templates
Announce your survey program and set your team up for an easy launch with our customizable email templates! Get a jump start using our easy-to-edit templates designed to share important survey program details. Increase resident survey engagement and reduce questions for your onsite teams by creating a plan now to make sure the correct information is shared at every level.
Email Headers
Consider including an eye-catching image in your email to make the message stand out. We have provided a few variations to mix and match with email templates.
Social Media Assets
Use our pre-sized social images for your Facebook, Instagram, and LinkedIn accounts to help get the word out! We have also included suggested captions to add to your post.
Printed Promotions
Printed feedback assets are a great way to remind residents to respond to surveys. Choose which assets to print in a variety of styles including feedback cards, stickers, flyers, and post cards to display onsite. As a bonus, we have also included separate versions to use based on delivery type — email versus text message surveys — along with Spanish versions to ensure all residents are included!
Feedback Stickers
Encourage your residents to respond to a survey coming their way soon! These stickers can be printed and displayed on windows, doors, community boards and more. Add to current materials or paperwork as a reminder about your upcoming or ongoing survey program.
Feedback Cards
Leave behind feedback cards as a reminder that a survey will follow their move in, work order, or move out. Include in your current promotional materials to prepare your residents to receive an upcoming annual survey. These assets are the size of a standard 4" x 6" post card and can be printed onsite with card stock.
Display Flyers
Customize and print flyers to display around your property to remind residents of a survey coming soon. Post in high traffic areas or display in the main office for the most impact. These assets are the size of a standard 8.5" x 11" sheet of paper and can be printed onsite using regular or heavy weight paper.
Additional Resources
Read more about resident survey engagement and how you can increase response rates and satisfaction scores in these blogs from Grace Hill.
Gain a Competitive Edge With Text/SMS Survey Delivery
Apartment Marketing Ideas for Every Season
