Industry-Specific Policies That Empower

Many multifamily operators have portfolios that span multiple states, so Grace Hill's training and policies are generally based on federal regulations and are not state-specific.

However, we do offer some content that is designed to meet state-specific requirements, like our Human Trafficking course, our state-specific Sexual Harassment content, and state-specific Fair Housing approvals from Virginia's Department of Professional & Occupational Regulation (DPOR) and Texas Department of Housing & Community Affairs (TDHCA).

We know that your time is valuable and the idea of implementing a policy solution can feel daunting. Our implementation teams understand your challenges and have developed proven processes to ensure a smooth and successful transition — without overburdening you or your onsite teams. We offer two levels of implementation support to ensure a smooth rollout of your new policies:

Standard Implementation: Includes the standard policies in your selected package, the tools you need to make content updates, and resources to share the new solution with your team. Our intuitive system interface and simple onboarding process make our standard implementation easy, affordable, and fast — getting your company up and running in just 21 to 30 days.

Customized Implementation: Our team is hands-on, reviewing your current policies and making suggested edits based on current regulations and industry best practices. We meet with your stakeholders either in person or virtually to ensure the new policies align with your processes and business goals. This personal “white glove” approach provides the policy expertise you need to protect your organization and ensure a successful internal launch. The timeline for implementation varies based on the complexity of your organization's current policy content and the availability of your stakeholders. However, on average, it takes about 18 weeks to launch your new customized policy solution.

Gracie is Grace Hill’s AI-powered assistant built into the PerformanceHQ platform. Available anytime, Gracie helps employees quickly find the information they need — from company policies to resident survey feedback — without having to search through lengthy documents or reports.

For policies, Gracie provides precise, consistent answers based on your organization’s own content, reducing errors and saving time. With Intelligence+, Gracie will summarize your resident survey feedback into clear insights and tailored recommendations, helping operators act with confidence. Soon, Gracie will be able to provide answers to course-related questions, further enhancing the learning experience for training customers. 

Gracie is designed specifically for multifamily and commercial real estate operations, delivering trusted, role-relevant guidance that keeps employees informed, compliant, and focused on what matters most.

Learn More About Gracie AI Chatbot.

We recognize that technology plays a pivotal role in improving operational efficiency, streamlining training, and enhancing the resident experience. As you evaluate opportunities to integrate systems, you may wonder if it’s possible to simply add Grace Hill’s training or policies to your PMS. Although there are benefits to reducing your tech stack, you don’t want to sacrifice crucial functionality in the process. PerformanceHQ offers advanced learning and policy management features that are not available in any PMS available today, which is why we only provide our best-in-class content through our easy-to-use platform.

Rest assured that PerformanceHQ will not burden your staff with complicated software. The intuitive interface is easy to learn and use and has a single login to access training, policies, and more! Plus, its powerful assignment engine saves admin time and ensures employees get the training and policies they need to be successful and compliant. We continually review and update content as regulations change so you can be confident that your training is current, accurate, and comprehensive. Best of all, those content updates are automatic, eliminating the manual process of modifying content kept in a disparate PMS system.

Grace Hill’s award-winning training goes beyond the basics, providing the rental housing topics and features you need to grow your team’s skills, save valuable time, and mitigate risk at your properties.