Customer Support
Increase Tenant Retention. Reduce Turnover Costs.
Without understanding your tenants’ actual perceptions, it is difficult to know where to focus your time, resources, and investment. KingsleySurveys can help you make decisions based on actionable data versus gut instinct.
Our industry-leading tenant surveys provide unbiased, honest feedback so you can effectively address gaps, prioritize capital expenditures, highlight your competitive advantages, and reduce turnover costs.
Tenant Satisfaction Surveys Designed to Benefit:
Owners/Operators
Investment/Fund Managers
Property & Facilities Management Companies
REITS
Gain Actionable Insights on Overall Tenant Experience and Perception of:
Overall Areas
- NPS
- Space Needs
- Sustainability & ESG
Service Assessment
- Property Management
- Leasing & TIs
- Maintenance
Property Features
- Amenities
With KingsleySurveys, Griffin Partners saw a 14% jump in tenant retention over two years, equating to $14M in retained lease value.
"We don't know what we don't know. We think we know. One of the reasons I love KingsleySurveys is because when you do both surveys and regular 1-1 meetings, you're always going to find out information that you did not know. I promise.”
Kelly Agent, Senior Vice President of Property Management at Griffin Partners
Research shows that increasing overall tenant satisfaction by just one point can lead to:
0 %
higher willingness to renew.0 %
higher likelihood to recommend the property to prospective tenants.0 %
lower probability of moving out of the property."At Empire State Realty Trust, service is our brand, and KingsleySurveys helps us deliver on that promise. Their platform empowers us to listen to our tenants, benchmark our performance and take meaningful action."
"Each year, the Tenant Satisfaction Survey provides us with clear, actionable insights that drive real improvements. From enhancing HVAC controls and expanding amenities, to refining our communication and service delivery, the feedback we receive through Kingsley is the foundation of our continuous improvement.
In 2025, we earned portfolio-wide Kingsley Excellence Awards. That recognition reflects our team's commitment to excellence and responsiveness. We don’t just collect feedback—we act on it. Grace Hill makes the survey process engaging and energizing for our teams and turns tenant outreach into a daily celebration of service."
Diane Fields, VP of Property Management, Empire State Building, Empire State Realty Trust
Tenant Survey Responses Raise Your ESG Standards and GRESB Score
Your Environmental, Social, and Governance (ESG) standards highlight your organization’s commitment to ongoing sustainability objectives. Responding to tenant sustainability priorities will improve tenant satisfaction and increase your GRESB score.
KingsleySurveys is a trusted GRESB partner with over 40 years of experience serving the commercial real estate industry. Our surveys can help you meet ESG reporting requirements and elevate your sustainability profile.
"Having a high GRESB score is becoming more and more important as investors get savvy. They are not just looking at the bottom line. They want to know who they're doing business with. We can post our policy and survey implementations in our GRESB score. And that helps us differentiate ourselves from the market.”
Michael Aisner, RPA, LEED, AP, Senior VP of Property Management at RXR Realty
Tenant Survey FAQs
Add Depth to Your Tenant Survey Strategy With Interview Insights
Looking to take your feedback approach even further? Interview Insights is a premium survey offering with live, one-on-one conversations conducted by professional interviewers. Our personalized survey method uncovers the “why” behind tenant feedback, surfacing richer qualitative data that web surveys alone may not reveal.
With tailored outreach and expert analysis, you’ll gain more nuanced data that strengthens relationships, uncovers hidden risks, and builds lasting confidence.
Generic Property Surveys Just Don’t Cut It!
Our dedicated commercial team can customize your survey questions and branding to fit your portfolio's needs.
Work with our experts for in-depth analysis of key findings, strategic recommendations, and next steps. Plus, we compare your results to the Kingsley Index industry benchmarks, providing the insights you need to drive portfolio performance and overall satisfaction.
Designed To Bridge the Gap Between Surveys and Solutions
Your survey results highlight key growth opportunities, but finding the right vendors to take action can be overwhelming.
Grace Hill’s KingsleySurveys Partner Program streamlines vendor selection, delivering trusted partners who specialize in solving your toughest property issues. Whether it’s improving operations or enhancing security, our recommendations help you implement real solutions — without the guesswork.
- Eliminate wasted time and budget searching for vendors.
- Gain tailored solution providers based on your survey data.
- Proactively address key concerns to improve tenant and resident satisfaction.
Want to know what your tenants really think?
Contact our CRE experts to see how KingsleySurveys can help you turn survey results into action.
More Tenant Survey Tools and Insights
7 Critical Factors of Successful Resident and Tenant Satisfaction Surveys
DIY vs. Third-Party Surveys: How To Know What’s Best for CRE & Multifamily
2025 CRE Kingsley Index Emerging Trends Report
Resident Surveys
Providing a line of communication with your residents and prospects helps to improve resident retention rates and reduce vacancy rates. Elevate your service performance today by adding resident surveys to your strategy!
Employee Surveys
Understand what matters most to your team and develop a culture where employees feel valued. By measuring what is working (or not working), you can proactively make changes that build employee loyalty, improve productivity, and protect your bottom line.
Investor Surveys
Turn feedback into action with unbiased insight into the investor experience. Leverage our powerful survey tool and trusted industry benchmarks to gain a more accurate perception study.